Shipping Absolute Outdoors freight charges are based on the weight of the items you order, and whether you choose express or regular postage, due to the dynamic nature of freight pricing, it is impossible for us to provide a table of costs. To work out how much you will be charged, simply add the items you would like to order to your cart and start the checkout process. Our delivery partner of choice is Australia Post. We can ship orders via Australia Post Express Post or regular Parcel Post , unless you have negotiated an alternative service with us. We are sorry, but at the moment we do not ship orders internationally.

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products. Absoluteoutdoors.com.au accepts no responsibility for lost items during shipping.

Absoluteoutdoors.com.au will not exchange or refund goods unless they were damaged or faulty when purchased. All returns MUST be accompanied by a receipt of purchase.

Absoluteoutdoors.com.au will refund up to $AUD10.00 in delivery fees to return damaged or faulty goods, the goods should be returned using the same delivery service or better to ensure that the damaged goods do not get further damaged when being returned. This will be refunded according to the original method of payment.

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply.

In the event that you receive a defective or damaged product, we will refund the original product price and delivery via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to absoluteoutdoors.com.au and a handling fee will be applied (AUD$20.00) which will need to be paid before we will send you back the item.

For returns, please use this address:

Absolute Outdoors 105 Main Street Halls Gap VIC 3381 Ph: +61 3 5356 4556 Fax: +61 3 5356 4339

You need to make certain you include the filled out returns form with the item so that we can identify who you are, and the reason for the items return. This sounds obvious, but we have had returned items without any identification provided, thus slowing down the despatch of replacements.

Should you order the wrong item before we have shipped it, we can:

• Credit your credit card
• Or provide a gift voucher which can be redeemed on any future Absolute Outdoors purchase and is valid for 24 months from the date of issue.

The amount refunded will depend on the reason for the return. If you have received:

• A damaged product, we will be happy to refund both the product and delivery costs (if any are incured returning the item to us).

If however you wish to return the item and it is not damaged, then we will not refund the total of your order as we have incured expense shipping you the item, so we will credit your account the appropriate amount of your purchase minus our freight expense. We require that the product be unopened and unused and in a resellable condition to be returned for a full refund.

To complete an exchange, include the name, variety and cost of the new product you require on the Returns Form. If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you. As we will have to ship you a new item, we will also charge you a reasonable additional shipping fee to send the new product to you. We require that the product be unopened and unused and in a resellable condition to be returned for an exchange.