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COVID-19 Hub

Welcome to the Absolute Outdoors COVID-19 Hub

Here you can find all the information you need about how we are looking after you and our staff in this complex time.

Flexible Terms

There is a lot of uncertainty in many areas at the moment. We want you to stay inspired and keep making plans so we have introduced a number of measures to enable you to book with confidence.

$0 deposit on all bookings

You can now make any booking online and pay nothing until the week of your activity. No payment is required to make a secure booking online and your booking will remain 100% flexible so you can reschedule if any circumstances change. Bookings must be made at least 7 days in advance to qualify for $0 deposit.

100% COVID-19 Booking Guarantee

When the time comes, you can make your payment in confidence knowing that if we are required to cancel any programs due to changes in government restrictions or actions in line with our COVIDSafe plan, we will endeavour to reschedule your booking to an appropriate time or, if this is not possible, provide a full refund of all monies paid. Likewise, if you cannot attend due to compliance with any COVID-19 health advice, we will attempt to reschedule or provide a full refund.

 

With so much uncertainty right now - your adventure plans don't need to be!

See full booking terms and conditions here.

Current Restrictions

Unfortunately, under the current restrictions in Regional Victoria, we are not able to operate any of our tours or services. The latest announcements and outline of Victoria's 'road map to recovery' indicate that assuming the case number criteria is met, we will be able to safely operate our hiker services and Grampians Activity sessions from the 26th of October and our guided multi-day programs from the 23rd of November. Of course, we are more than happy to take bookings for any scheduled departures beyond those dates with our $0 deposit policy as outlined above.

Our Halls Gap shop has remained open throughout this time as part of our service to our local community is operating our local post office. While we have reduced hours, and you may not be able to visit us in person, you are still able to shop online! Check out our online store here.

Safe Practices

In order to maintain the health and safety of our staff and guests, we have implemented a range of COVIDSafe practices that minimise risk and maximise hygiene. 

Session numbers and physical distancing

For day activity sessions we have currently restricted each session to a single booking with the intention that all participants in any given session would be limited to a single-family unit and will reduce the level of exposure for you and our staff. Participants and staff must remain 1.5m apart at all times unless immediate safety is at risk.

Contact tracing and waiver

All participants are required to fill in a digital waiver prior to attending an activity. We have modified those waivers to include a short COVID-19 health screening as well as to capture the required information to undertake effective contact tracing should the need occur.

Activity sessions

A number of modifications to procedures have been implemented in order to increase hygiene and enable physical distancing requirements without jeopardising safety. While these measures differ slightly from activity to activity, all sessions will have hand sanitizer accessible and all participants are required to wear face coverings while this is mandated by government regulations.

Multi-day programs

We have a range of procedures in place in order to safely operate our multi-day programs when government regulations permit us to travel. Luckily, the great outdoors is vast and open, providing the perfect setting for maintaining physical distancing. Other processes we have implemented are:

  • Mandatory face coverings while in transport vehicles (and all times when mandated by government regulations).

  • All guests must bring their own supply of hand sanitiser.

  • All food handling to be done by staff only - and adhering to normal strict hygiene processes.

  • While physical distancing is a requirement all guest will be provided single person tents - unless twin share is requested by family members.

Sanitation

As part of our COVIDSafe plan, all equipment is cleaned and effectively sanitised between uses.

  • All equipment is washed or wiped down with an 80% alcohol solution.

  • Where an alcohol solution would damage or degrade the equipment (eg. Climbing harnesses and ropes), equipment is quarantined for a minimum 72 hours before it is used again.

  • All vehicle interiors including seat belts and touchpoints are wiped and cleaned with a disinfectant between uses

  • All surfaces and touchpoints in our retail store are disinfected before opening and a number of times throughout the day.

We hope this information gives you the confidence that we take this situation and the health of our guests and staff extremely seriously and that you can book with confidence.

If you have any questions at all, do not hesitate to get in touch!

We would love for you to visit us in the Grampians as soon as you can! In the mean time, get in touch however you like via the contact us page.