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COVID-19 Hub

Welcome to the Absolute Outdoors COVID-19 Hub

Here you can find all the information you need about how we are looking after you and our staff in this complex time.

Flexible Terms

There is a lot of uncertainty in many areas at the moment. We want you to stay inspired and keep making plans so we have introduced a number of measures to enable you to book with confidence.

100% COVID-19 Booking Guarantee

When the time comes, you can make your payment in confidence knowing that if we are required to cancel any programs due to changes in government restrictions or actions in line with our COVIDSafe plan, we will endeavour to reschedule your booking to an appropriate time or, if this is not possible, provide a full refund of all monies paid. Likewise, if you cannot attend due to compliance with any COVID-19 health advice, we will attempt to reschedule or provide a full refund.

 

With so much uncertainty right now - your adventure plans don't need to be!

See full booking terms and conditions here.

Current Restrictions

COVID-19 Vaccine mandate

Under current government mandates, all participants in our activities over the age of 16 must be fully vaccinated at the time of their session. Proof of vaccination or a valid exemption will be required to be shown at check-in prior to your session. Please make sure you have your vaccine certificate loaded in your Service Victoria app, mobile wallet, saved on your phone or have a printed copy with you.

Safe Practices

In order to maintain the health and safety of our staff and guests, we have implemented a range of COVIDSafe practices that minimise risk and maximise hygiene. 

Session numbers and physical distancing

In line with current health advice, our day activity sessions have been reduced to small group sizes to minimise exposure. Participants and staff must remain 1.5m apart wherever possible.

Contact tracing and waiver

All participants are required to fill in a digital waiver prior to attending an activity. We have modified those waivers to include a short COVID-19 health screening as well as to capture the required information to undertake effective contact tracing should the need occur. All guests are also required to check in via the QR code in our shop on arrival.

Activity sessions

A number of modifications to procedures have been implemented in order to increase hygiene and enable physical distancing requirements without jeopardising safety. While these measures differ slightly from activity to activity, all sessions will have hand sanitiser accessible and all participants are required to wear face coverings while this is mandated by government regulations.

Multi-day programs

We have a range of procedures in place in order to safely operate our multi-day programs when government regulations permit us to travel. Luckily, the great outdoors is vast and open, providing the perfect setting for maintaining physical distancing. Other processes we have implemented are:

  • Mandatory face coverings while in transport vehicles (and all times when mandated by government regulations).

  • All guests must bring their own supply of hand sanitiser.

  • All food handling is to be done by staff only - and adhering to normal strict hygiene processes.

  • While physical distancing is a requirement all guests will be provided single person tents - unless twin share is requested by family members.

Sanitation

As part of our COVIDSafe plan, all equipment is cleaned and effectively sanitised between uses.

  • All equipment is washed or wiped down with an 80% alcohol solution.

  • Where an alcohol solution would damage or degrade the equipment (eg. Climbing harnesses and ropes), equipment is quarantined for a minimum 72 hours before it is used again.

  • All vehicle interiors including seat belts and touchpoints are wiped and cleaned with a disinfectant between uses

  • All surfaces and touchpoints in our retail store are disinfected before opening and a number of times throughout the day.

We hope this information gives you the confidence that we take this situation and the health of our guests and staff extremely seriously and that you can book with confidence.

If you have any questions at all, do not hesitate to get in touch!

We would love for you to visit us in the Grampians as soon as you can! In the mean time, get in touch however you like via the contact us page.