Booking terms and conditions
The below terms and conditions are related to activity sessions and multi-day tours booked via our website, phone, email or in-store. School or group bookings are subject to separate terms and conditions that will be presented at the time of booking.
Absolute Outdoors Pty Ltd (ABN 93 631 272 047) is a registered company in Australia and accepts your reservation/booking under the following terms and conditions. Before purchasing from Absolute Outdoors participants should become familiar with the following terms and conditions. We encourage you to read them carefully.
COVID-19 special conditions:
COVID-19 Vaccine mandate
Under current government mandates, all participants in our activities over the age of 16 must be fully vaccinated at the time of their session. Proof of vaccination or a valid exemption will be required to be shown at check-in prior to your session. Please make sure you have your vaccine certificate loaded in your Service Victoria app, mobile wallet, saved on your phone or have a printed copy with you.
100% COVID-19 booking guarantee
You can book in confidence. If we are required to cancel any programs due to changes in government restrictions or actions in line with our COVIDSafe plan, we will endeavour to reschedule your booking to an appropriate time or, if this is not possible, provide a full refund of all monies paid. Likewise, if you cannot attend due to a positive COVID-19 test result, or being a close contact of a positive case, we will attempt to reschedule or provide a full refund. With so much uncertainty right now - your adventure plans don't need to be! Where this special condition contradicts any below general condition, this condition will take precedence. All other terms and conditions stand as stated below.
General terms and conditions:
Booking and Payment:
Full payment is due at the time of booking unless otherwise specified during the checkout process. If no payment has been received 14 days prior to the session, your credit card will be automatically debited and your booking is subject to the cancellations policy below.
All bookings are held from the date of booking but only confirmed when full payment is received. Activities/tours are confirmed when full payment has been received, subject to minimum group sizes and weather conditions. Where automatic confirmation is not available we will endeavour to contact you as soon as possible for confirmation.
We understand unforeseen things happen! We always strive to be as fair and balanced as possible. If you can't make your activity/tour for any reason, our first choice is to reschedule for when you can - subject to original conditions, minimum numbers and weather. If rescheduling is not possible the following refund policy applies:
Cancellations within 7 days of activity: No refund possible.
Cancellations between 7 and 14 days of activity: 50% refund.
Cancellations greater than 14 days ahead of activity: Full refund less a 15% administration fee.
Minimum Group Size and Weather:
Absolute Outdoors Pty Ltd reserves the right to reschedule or cancel any activities or tours if the minimum required numbers are not met or if we deem the weather conditions to be unsafe to operate. This could be due to (but not limited to) wind, heat, rain or electrical activity. If Absolute Outdoors cancels an activity or tour for any reason, a reschedule is preferred, alternatively, a full refund will be offered.
Your participation in any of our activities is subject to completing our liability release/waiver. A link to this online waiver will be emailed to you after booking or can be filled out in person when checking in. If for some reason you cannot complete the waiver your participation will be denied and subject to our cancellation policy.
Disclosure of medical history & physical condition:
At the time of booking, all participants must declare any relevant medical history, physical condition, injury or illness that may impact their participation in the activity or tour. All participants must also declare any medications they will be taking during the activity, prescription or otherwise.
If there are any special requests or requirements that may require us to adapt our usual program we would be more than happy to do what we can to assist. Any special requests should be submitted at the time of booking or as soon as possible afterwards.
Your privacy is of the utmost importance to us.
All personal information is securely stored and not available or shared outside of our organization unless required for operational or safety purposes. Information transmitted to our suppliers, subcontractors or staff/guides is limited to what is required to safely execute our programs.
All online payments are managed via a secure encrypted payment gateway. Your payment details are encrypted and stored against your booking for no longer than 30 days after your activity has finished. Any physical records of payment details are destroyed securely.